Since 1995, the
ChildTrauma Academy has had a special
project with the Texas Department of
Protective and Regulatory Services (TDPRS) focused on the impact of
traumatic events on caseworkers and TDPRS
staff. This project developed a Critical
Incident Response Team and put in place a
Secondary Trauma Prevention Project. As part
of this Program project, the ChildTrauma
staff responds to incidents that have
profound impact on caseworkers. In response
to these events, a stress debriefing is
arranged to take place as soon as possible
after the incident. These debriefings are a
modification of the traditional Critical
Incident Stress Debriefing approach
developed by Mitchell and co-workers. Over
the years, the ChildTrauma Academy has
modified this approach to better meet the
specific needs of the professionals involved
and the incident. A typical response is
described below.
The ChildTrauma Academy
received a call from a Child Protective
Services supervisor stating that an
eighteen-month-old child in the protective
custody of the department had suddenly died.
The child was being cared for by foster
parents and had died in the middle of the
night, apparently as the result of a
previously known medical condition. The
supervisor reported that several caseworkers
and the foster parents were really
struggling over the loss of this child. A
debriefing was scheduled for the following
morning. CTA staff flew to a rural community
in Texas to meet with the caseworkers and
supervisor.
At the beginning of the
two-hour debriefing, attended by
approximately 8 people, CTA staff talked
about the purpose of the debriefing and
emphasized the importance of maintaining
confidentiality about what was talked about
in the session. The debriefing process was
described as an opportunity to talk about
their thoughts and feelings related to the
death and also an opportunity to offer
support to each other.
Each of the participants
began by talking about how they were
involved in the case. Slowly, the history of
the child’s involvement with the social
service system began to unfold. As the
debriefing progressed, participants were
given the opportunity to share with each
other how "special" and "unique" this little
boy had been to them. The foster mother
needed to talk about how "guilty" she felt
for not maintaining an around the clock
vigil with this child. The foster father
said that he knew that he was not supposed
to view this child as his own, but he found
that impossible. He also talked about how
painful it was to be prohibited from
attending the funeral by the biological
parents. He desperately wanted to place a
marker on this child’s grave - "to show that
he had really meant something to the people
he came in contact with." The caseworkers
universally talked about how unique this
child was. As they talked, everyone cried.
What made this debriefing especially
successful was that not only did people have
an opportunity to talk about what they were
thinking and feeling, but also because they
had an opportunity to be supportive of each
other.
At the conclusion of the
debriefing, all participants left saying
they felt better for having had the
opportunity to talk and express their
support and for gaining the support of their
peers
As part of the Critical
Incident Response Program, a post-debriefing
critique was administered. The goal of this
survey is to see whether the services
provided actually are perceived to be a
benefit to the worker. Over the last five
years, responses from more than 800
caseworkers participating in more than 30
separate critical incident debriefings show
that more than 85% of the participants found
the debriefing opportunity very helpful.
More objective data are being collected to
see whether or not these interventions
actually improve measures of worker
motivation and effectiveness. Preliminary
impressions, however, would suggest that
this relatively simple, responsive
intervention following a traumatic incident
can be a very useful, if not necessary,
component of a child protective system’s
program structure.